We are seeking a dedicated Customer Service Supervisor to lead our support team at Asas BD Company. In this role, you will oversee daily operations, ensure high-quality service delivery, and drive team performance. Join us to make a difference in customer satisfaction and professional growth.

What You'll Do

Supervise and mentor a team of customer service representatives to achieve performance targets
Monitor calls and interactions to ensure quality standards and customer satisfaction
Handle escalated customer issues with professionalism and efficiency
Develop training materials and conduct regular coaching sessions
Analyze metrics and generate reports to improve service processes
Coordinate with other departments to resolve complex customer needs

Requirements

Proven experience in a customer service supervisory role (minimum 2 years)
Excellent communication and leadership skills
Ability to handle high-pressure situations with calm and diplomacy
Proficiency in CRM software and Microsoft Office Suite
Strong problem-solving abilities and attention to detail
Flexibility to work in shifts including weekends if needed
Fluency in English (both written and spoken)
Bachelor's degree in Business Administration or related field preferred

Why Join Us

At Asas BD Company, we offer competitive compensation, health benefits, and a supportive work environment. You'll have opportunities for career advancement and continuous learning. Be part of a team that values innovation and customer-centricity.