Customer Service Supervisor

We are seeking a dedicated Customer Service Supervisor to lead our support team at Asas BD Company. In this role, you will oversee daily operations, ensure high-quality service delivery, and drive team performance. Join us to make a difference in customer satisfaction and professional growth.

What You'll Do

• Supervise and mentor a team of customer service representatives to achieve performance targets

• Monitor calls and interactions to ensure quality standards and customer satisfaction

• Handle escalated customer issues with professionalism and efficiency

• Develop training materials and conduct regular coaching sessions

• Analyze metrics and generate reports to improve service processes

• Coordinate with other departments to resolve complex customer needs

Requirements

• Proven experience in a customer service supervisory role (minimum 2 years)

• Excellent communication and leadership skills

• Ability to handle high-pressure situations with calm and diplomacy

• Proficiency in CRM software and Microsoft Office Suite

• Strong problem-solving abilities and attention to detail

• Flexibility to work in shifts including weekends if needed

• Fluency in English (both written and spoken)

• Bachelor's degree in Business Administration or related field preferred

Why Join Us

At Asas BD Company, we offer competitive compensation, health benefits, and a supportive work environment. You'll have opportunities for career advancement and continuous learning. Be part of a team that values innovation and customer-centricity.